GENERAL TERMS FOR BUBBLE RENTAL AND PACKAGE OFFERS

 

1. GENERAL TERMS

1.1. The general conditions for renting a bubble and package offers are an integral part of the contract concluded by the provider Brda Bubble, d. o. o., Cankarjeva ulica 10, 5000 Nova Gorica (hereinafter the provider) and the person who submitted the order to rent a bubble or use the package offer (hereinafter the guest).

1.2. A guest is any person who has submitted a valid bubble rental order or package offer in oral, written or electronic form.

1.3. By submitting an order/reservation, the guest confirms that he/she is fully aware of and understands the content of the general terms and conditions at the time of submitting the reservation. The guest can also familiarize himself with the general conditions at the web address https://brdabubble.wixsite.com/brda-bubble.

1.4. The information that the provider publishes regarding its services on websites and other promotional material constitutes an invitation to make offers and does not bind the provider.

1.5. The general conditions also apply to the provider's package offers, which, in addition to bubble rental, also include additional services, in accordance with the terms of each package offer published by the provider.

1.6. The house rules, which are published on the website and can be found in each bubble, are an integral part of these general conditions.

2. RESERVATIONS AND PAYMENTS

2.1. When placing an order/reservation, the guest must provide information about his/her name, surname and address, number of guests, rental period and selected bubble, and guarantee their truthfulness and authenticity. In the event that the guest does not provide the correct information when registering, he is responsible for all costs or consequences arising from incorrect information.

2.2. Upon payment of the full amount of the bubble rental price, package offer, or additional services, the provider issues an invoice to the guest.

2.3. Booking an appointment is binding for the guest. The guest can withdraw from the reservation only in accordance with the provisions on the cancellation of the rental by the guest (item 5 of the general terms and conditions).

2.4. Payment of the bill is possible by transfer to the provider's TRR SI56 3002 0840 0049 385.

3. TOURIST TAX

3.1. In accordance with Article 23 of the Act on the Promotion of Tourism Development (Official Gazette of the Republic of Slovenia, No. 2/04 as amended), the guest is obliged to pay the tourist tax together with the payment for accommodation.

3.2. Young people between the ages of 7 and 18 have a 50% discount when paying the tourist tax.

4. PRICE OF ACCOMMODATION AND PACKAGES

4.1. The price list of the provider's services for the current year in euros is published in the catalog and on the website. The published prices include VAT.

4.2. The provider reserves the right to change the prices of its services. The prices of the bubble rental, package offer and other services for the guest and the provider are valid on the day the order/reservation is submitted.

4.3. The price of renting a bubble includes the use of equipment in the bubble, use of bed linen and towels, water and electricity consumption, internet and uncovered parking in front of the bubble. Additional services are those services that are not included in the accommodation price and are paid separately by the guest. In the case of renting a bubble for more than 2 nights, the final cleaning of the bubble is included in the price, but in other cases (shorter rental) the final cleaning is charged additionally according to the valid price list of the provider. The tourist tax is not included in the rental price and is payable upon check-out, unless otherwise agreed. When concluding the contract, the guest and the provider can separately agree on other services that are billed separately (e.g. pets, rental of a safe, etc.).

5. GUEST'S RIGHT TO CHANGES AND CANCELLATIONS

5.1. The guest has the right to cancel the order/reservation. In the event that the guest cancels the reservation, regardless of the reason for the cancellation, the provider has the right to reimbursement of costs due to the cancellation (compensation). The guest must notify the provider in writing (by mail or e-mail) of the cancellation. If the cancellation is not in writing, it is considered that the guest has not canceled the reservation.

5.2. The amount of compensation due to the cancellation of the reservation, which the guest is obliged to pay, depends on the time in which the guest submitted the written cancellation, namely:

- If the guest's stay is expected to last less than 3 days, the guest is obliged to cancel the reservation at least 3 days before the day of the expected arrival, otherwise the provider has the right to charge 50% of the total amount of the reservation.

- If the guest's stay is expected to last more than 3 days, the guest is obliged to cancel the reservation at least 7 days before the day of the expected arrival, otherwise the provider has the right to charge 50% of the total amount of the reservation.

– If the guest does not cancel the reservation, the provider has the right to charge the entire amount of the reservation.

5.3. If the guest prematurely terminates the stay in the bubble, or does not take advantage of all the benefits or services from the package offer, due to reasons beyond the provider's control (illness of the guest, change of itinerary, bad weather conditions, etc.), the guest does not have the right to reimbursement of rental costs or purchase price and is obliged to settle the bubble rental or the value of the package offer for the entire reservation period.

5.4. After booking, the guest can change the name or the number of persons who will stay in the bubble, provided that such change does not exceed the total number of persons allowed for each bubble, as defined in the provider's price list.

6. PROVIDER'S RIGHT TO CHANGES AND CANCELLATION

6.1. In accordance with the applicable legislation, the provider reserves the right to cancel or change the reservation if extraordinary circumstances occur before or during the service that could not be expected, removed or avoided.

6.2. The provider may terminate the contract or withdraw from the contract and demand reimbursement of damages from the guest who violates the provisions of the contract, general conditions or house rules.

6.3. In the event that, due to objective circumstances or force majeure, which is considered all unexpected and unforeseen events that occur independently of the will of the contracting parties and which the contracting parties could not foresee at the time of concluding this contract and in any way affect the performance of the contractual obligations, the provider cannot to provide the service from the confirmed reservation, the provider can cancel the reservation or withdraw from the contract. In this case, the guest has the right to a full refund of the advance payment, or, in the case of a partially performed service, to a refund of a proportional part of the value of the reservation. The guest is not entitled to reimbursement of any other damage.

7. OBLIGATIONS AND RIGHTS OF THE GUEST

7.1. The guest undertakes to use all devices and equipment in the bubble in accordance with the general conditions and house rules and with the care of a good owner. In case of intentional or negligent damage to the devices or equipment of the bubble, the guest is obliged to reimburse the entire damage.

7.2. The guest undertakes to:

– have valid documents,

- respect the house rules in the bubble and cooperate with service providers in good faith,

- upon arrival at the reception, hand over the document on the paid service, confirmation of the reservation or the voucher received by mail or e-mail.

7.3. In the event that the guest receives an uncleaned or dirty bubble, he is obliged to inform the service provider immediately. Within the available capacity, the guest has the right to be assigned another, clean bubble. If a suitable bubble is not available, the provider is obliged to clean the selected bubble within 2 hours at the latest. If the provider does not clear the bubble within the specified period, the guest has the right to reimbursement of proportionate costs, namely a 5% discount on the agreed rental price (confirmed reservations), but no more than EUR 25.00.

7.4. In the event of equipment breakdowns in the bubble, the guest has the right to reimbursement of the proportionate costs of the accommodation, namely:

- due to a fault (non-functioning) of the equipment or devices in the bubble, when the fault cannot be rectified within 24 hours, the guest is entitled to a 10% discount on the agreed daily rental price for each day of non-functioning of the equipment, but no more than EUR 50.00; in the event of a power outage for more than 24 hours, the guest is entitled to a 10% discount on the agreed rental price, but no more than EUR 50.00; in case of non-operation of the WiFi internet connection for more than 24 hours, the guest is entitled to a 10% discount on the agreed daily rental price for each day of non-operation, but no more than EUR 50.00;

7.5. The guest undertakes to immediately notify the provider (reception) of any deficiencies in the bubble inventory, and the latter undertakes to immediately replace the inventory with a new one. In this case, the guest is not entitled to compensation or a reduction in the price of the service.

7.6. Smoking in the bubble is strictly prohibited. Smoking is allowed on the terraces and balconies of the bubble. In case of violation of the smoking ban, you will be charged an additional EUR 100.00, which you will pay together with the bubble rental upon departure.

7.8. Persons who have not previously registered at the reception are not allowed to stay overnight in the bubbles. In the case of the stay or overnight stay of unregistered persons, you will be charged an additional EUR 50.00 for each unregistered person, and the guest is also obliged to settle the costs of the tourist tax for the unregistered guest, and to reimburse the provider for other damage caused as a result of the overnight stay of unregistered persons (possible fines in misdemeanor, inspection and other procedures).

7.9. Night time order and peace in the bubble applies between 10 pm and 6 am. Night curfew does not apply in the event of emergency maintenance interventions and force majeure. In case of violation of night order and peace, the Act on the Protection of Public Order and Peace (ZJRM-1) is taken into account, and the provider also reserves the right to prematurely terminate the contract or stay in the bubble with the violator.

7.10. The guest is not entitled to payment of compensation or a reduction in the price of accommodation (discount) due to disturbance of night peace and order.

7.11. The provider undertakes to take care of the safety of the guests and their property with the diligence of a good owner. The provider is not responsible for injuries to guests in the bubbles.

7.12. The guest is obliged to take care of his own safety and the safety of other people in the bubble, as well as the safety of his property, and to properly control the machines and devices he brings with him.

7.13. The provider, except for damage caused by its gross negligence, is not responsible for any direct or indirect damage, destruction, theft or loss of guests' property or personal injuries to guests or users of the provider's services, which occur in any way during the use or stay in the bubbles. In no case may the provider's liability for damages exceed the contractual value.

8. DOMESTIC ANIMALS

8.1. Domestic animals are allowed in a certain bubble, which is specifically marked for this purpose in the provider's price list, after prior notice.

8.2. The provider is not responsible for allergies and similar diseases that are the result of the animal staying in the bubble.

8.3. Animal registration is mandatory when booking a bubble.

8.4. The stay of the animal is not included in the price of the bubble and is additionally calculated according to the valid price list of the provider.

8.5. In case of unreported stay of the animal in the bubble, which is not intended for this, the provider can cancel the contract.

8.6. In case of undeclared stay of the animal in the bubble, which is also provided for animals, the guest is obliged to settle the amount of the stay of the animal in accordance with the price list.

9. ARRIVAL AND DEPARTURE OF GUESTS

9.1. Guests can be accommodated after 4:00 p.m. on the day of arrival.

9.2. On the day of departure, the guest must empty the bladder by 10:00 a.m. If the guest exceeds this deadline, the provider requires payment of 50% of the price of the daily bubble rental.

10. RECEPTION

10.1. Brda Bubble reception is open every day from 8:00 a.m. to 8:00 p.m. Hotline number outside regular working hours + 386 56 205 610.

10.2. The guest gets the keys to the bubble at the reception after 4:00 p.m., where he returns them on the day of departure by 10:00 a.m.

10.3. A compensation of €15.00 is charged for each lost or stolen key/card.

10.4. Upon arrival, the guest registers at the reception and submits:

– a valid order confirmation message or voucher,

- an identity card, passport or driver's license for all persons listed in the order confirmation or voucher.

10.5. The guest pays the tourist tax, the rest of the rental payment and any additional services at the reception on the day of departure, no later than 10:00 a.m.

11. FIRE SAFETY

11.1. Fire regulations and emergency exits are clearly marked. Guests are obliged to learn about the location of the fire extinguishers and fire regulations. Guests are obliged to follow the fire regulations and instructions of the service provider or its staff.

11.2. In case of intentional triggering of a fire alarm when there is no reason for it, or if the alarm is triggered due to smoking or incorrect/negligent use of heating devices, the guest will be charged the cost of fire intervention.

12. PROTECTION OF PERSONAL DATA

12.1. The provider undertakes to protect all acquired data about the guest in accordance with the Personal Data Protection Act.

12.2. By placing an order, the guest expressly allows the provider to use his personal data in its databases for the purposes of order execution, statistical processing and notification of the offer until cancellation, and expressly agrees that his personal data may be forwarded to others for the purpose of providing the agreed services from the concluded contract contractual partners of the provider, based in the Republic of Slovenia, who are duly registered for the processing of personal data and with whom the provider has concluded appropriate contracts on the processing of personal data, with the aim of correct execution of the order and provision of benefits from package offers.

12.3. The guest can request at any time and without reason that the provider permanently or temporarily stops using his personal data, which he does with a written statement. In this case, the provider will only use the personal data of the guest and users of the provider's services, which are absolutely necessary for the performance of the provider's contractual obligations (implementation of the lease, issuing of vouchers, payment of the tourist tax, etc.) and will keep them for the period of validity of the concluded contract and those arising from it relationships.

13. RESOLVING CLAIMS OR COMPLAINTS

13.1. The guest undertakes to immediately report any irregularities or deficiencies in the bubble or package offer to the provider, namely to his staff at the reception. A record is made of the claim or appeal.

13.2. When it is obvious that judging by the content of the complaint/complaint, it could be resolved on the spot (for example, insufficient cleanliness of the room, non-functioning appliance, etc.), but the guest did not immediately point out the errors on the spot and did not inform the provider's staff about the irregularity, it is considered that he has agreed to the service provided in this way and has thereby lost the right to later complaints and claims for a reduction in the price of the service or compensation for damages.

13.3. The amount of compensation for the payment of which the provider would be responsible from any address is limited to the amount of the advance payment or the contractual value (package offer or bubble rental).

14. FINAL TERMS

14.1. All possible disputes are resolved by CUPS arbitration.

14.2. The general terms and conditions have the character of a contract and are an integral part of the contract on the rental of bubbles or the execution of a package offer.

14.3. These terms and conditions come into force on the date of publication on the website on 01/01/2023.